It is Savannah Valley’s responsibility to repair a leak if:
If the origin of the leak is located within the stubbed out Service Line before the Customer’s Connection (brass fitting, PVC fitting, etc).
If the origin of the leak is anywhere before the stubbed out Service Line to the street including the Meter, Washers, Fittings, or Connection to the Main Line.
If the origin of the leak is located in the Customer’s Connection (any brass fitting, PVC fitting, or other fitting that connects to customer’s line) or if any place from that point on into the property, repair of the leak is the Customer’s responsibility.
Cut Off Valve
The cut off valve located in the meter box is the property of Savannah Valley Utility. The customer should not use this valve to turn the water supply on or off. Instead, the customer should place their own cut off valve on the customer’s side some where in their supply line.